INDUSTRY:
MENTAL HEALTH
CLIENT:
CURCOOL
YEAR:
2024
EXPERIENCE:
UI/UX DESIGNER
Curcool Mobile Apps
background.
User Problems:
Many people find it difficult to find a “safe friend” to talk to when they’re stressed or emotionally burdened.
Not everyone can or wants to see a professional psychologist due to cost, stigma, or limited time.
There is a need for a safe, private, and flexible space to share thoughts, feelings, and experiences anytime.
Curcool’s Solution:
An online platform (web + mobile) that offers 50-minute “talk” sessions with trained Listeners (“Listy”).
Listy are peer listeners who have undergone training and maintain ethical standards.
Strong emphasis on privacy: stories shared by users are kept confidential.
Users can choose their preferred Listy based on profiles to feel more comfortable.
Sessions are affordable, making emotional support more accessible.
target user.
Coolfriend: People who want to talk, vent, or share their emotional burdens.
Listy: Trained listeners (e.g., psychology students) who provide empathetic listening.
Stakeholders: Curcool operations & marketing team, and supporting organizations such as the Indonesian Psychodrama Association (APDI).
UX / Design Goals.
Create a friendly and non-intimidating interface so “Coolfriends” feel comfortable telling their story.
Present Listy profiles clearly, so users can pick the listener they feel suits them.
Simplify the ticket-purchase, booking, and scheduling process.
Highlight privacy and trust in the design: reassure users their conversations are confidential.
Make scheduling flexible, with reminders and easy rescheduling.
Support mobile access so users can book and talk wherever they are.
